Inventory Management Europe – IT Spares Sourcing Specialists

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Source

Inventory Management Europe Ltd (IME) is an independent company providing high quality IT products & services for the Enterprise and Data Centre markets. As a provider of refurbished spare parts & systems we are an integral part of the circular economy.


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Recycle 

Excess parts, metals or plastics are sent to specialist recycling centres that extract precious metals. We have a zero-landfill policy and only use WEEE compliant partners for recycling.


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Scale

With shipping to over 100 countries around the world and teams sourcing globally, we are seen as most companies’ first choice when seeking a sourcing specialist with true value-add embedded into its core.


Inventory Management Europe – Customised Global Sourcing Solutions…

IME

IME was established in November 2009. We provide computer spares to the maintenance and reseller industries. Our main location is in Witney, Oxfordshire.

With 100 years combined experience in the industry and a solid customer track record covering most fields of computer hardware, from mainframe to servers including storage, mainly in IBM, HPE and Dell/EMC products.

Cost effective

We provide IT spares and systems on an ad hoc basis, allowing customers the flexibility and cost effectiveness of this solution coupled to the quality of our products.

Volume discounts can be negotiated.

Bespoke

We believe in tailored customer engagement so that we can devise the best suited solutions jointly. We also make these solutions evolve through our continuous improvement process.

Consultative 

We are driven by our customers’ requirements and because their needs are global we support them across all their territories. By consulting on the best procurement routes for their needs, whether these are price sensitive or time critical, IME will find a solution that works for our customers.

Contracted and Supply Chain Solutions
  • Fixed or variable price contracts available
  • Time critical solutions
  • Procurement & planning
  • Spares deployment & positioning
  • Reverse logistics
  • New technology and obsolescence management
  • Inventory risk: We invest in the inventory so you don’t have to
  • Round the clock availability
Ad hoc sales
  • IT spares and systems
  • Sales & rentals
  • flexibility and cost effectiveness
  • Volume discounts
Logistics Solutions

Outbound Logistics

  • from timed deliveries to specialist computer transport for de-installation, decommissioning
  • European coverage on a same day and next day basis, as well as the rest of the world on an ‘as quoted’ basis, using the most time and cost effective solutions
  • 24×7 operation with access to all remote stock

Inbound Logistics/ Reverse Logistics

  • Serial number tracking for enhanced visibility across the supply chain
  • Filtering and repair/refurbishment process
  • Full reporting suite

Redefining Best Practices – Engineering

Our engineering capabilities range from straight forward field interventions (Break/Fix) to third level support on behalf of our customers:

  • Break/Fix solutions to scale customer’s engineering workforce
  • Helpdesk facility
  • “Fly and Fix” for technical escalations

Technical Support

We provide technical support to help our customers benefit from our vast expertise in a variety of OEMs. This can take a number of forms and can be ad hoc or as part of a supply chain contract:

  • Diagnostics/Troubleshooting
  • Action Plan devising and follow through
  • Either remotely (phone/e-mail) or on site accompanying our customers’ engineers

Our advice is based on gathering the background information from the field, in the shape of logs, support files, screenshots. An action plan is then devised in conjunction with the customer and all steps of its implementation can be monitored if required.

The outcomes are analysed at various stages to ensure adequacy with the action plan and amend it if required. To make this easy for our customers, we use a system of pre-paid tickets which allows our customers to use our engineers without the need to worry about purchase orders, etc.

Technical Training

Whether your company is looking to refresh its engineers’ knowledge or to expand into new areas, we can help you with our training services:

  • Beginner, Intermediate and Expert level training

  • “Train the trainer” for when it’s not practical to send several engineers to attend a training course, we can arrange bespoke training for you and the team

  • Advanced L2 training for support desk engineers

  • Customised training labs where we can replicate a customer configuration and fault(s) enabling bespoke support simulated training

  • Hands-on training, troubleshoot faults, fully dismantle and rebuild machines

  • Training session are carried out at our Witney premises in our specially designed training suite or at your or your partner’s premises

  • Training lab can be provided at customer site (access and environment dependent for larger lab environments)

  • Engineers who attend our courses will, on successful completion,  receive an IME certificate, as well as their course book.

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Quality Processes – We hold the following accreditations

 ISO9001
Certificate Number  GB17896
OHSAS18001 Certificate Number
14131891
ISO14001
Certificate Number GB20965

Contact a member of the team today

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Inventory Management – Global IT Sourcing Specialists

We are committed to providing the best level of service and the best sourcing solutions possible. Contact us today to discuss what we can do for you.

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