Our team of experts has many years of experience and is here to help you with all your technical support needs. We can interact via e-mail, telephone, remotely and physically, whichever method is most suitable. We can help with the following:
Our capabilities range from straightforward field interventions to third level support on behalf of our customers.
Whether your company is looking to refresh its engineers’ knowledge or to expand into new areas, we can help you with our Training services.
We provide the following training:
Training sessions are carried out at our Witney premises in our specially designed training suite or at your or your partner’s premises.
We will provide the training machines, whether at our premises or on customer site (access and environment dependent for bigger equipment).
Engineers who attend our courses will, on successful completion, receive an IME certificate, as well as their course book.
We use our bespoke software using SNMP (Standard Network Messaging Protocol) traps, a universal protocol.
The system works thanks to a “Dial home” service: the service performs monitoring (heartbeat) on the machines and relays error messages on registered machines.
The system works through a secure connection which does not compromise customers’ networks: it does not modify, change or invalidate any software/hardware or warranties on machines.
It works through a secure connection which does not compromise customers’ networks: it does not modify, change or invalidate any software/hardware or warranties on machines.
This is a 24x7x365 service.
In terms of evolution, the software is in constant development through our Research and Development facility.
We are actively looking at innovative ways to develop our software so we can improve our solutions.
